Discovery Behavioral Health, a renowned provider operating 130 residential and outpatient treatment programs nationwide, was dedicated to delivering exceptional in-facility care while also aiming to enhance post-discharge patient engagement through innovative methods.
### THE CHALLENGE
With a significant number of patients completing treatment every month, there was an opportunity recognized by the staff to improve follow-up capabilities. The focus was on strengthening connections with former patients post-discharge to gather insights into their outcomes and provide proactive support. This approach aimed to enhance the effectiveness of discharge planning and identify areas for continuous improvement in the care continuum.
Rachel Wood, Vice President of Learning Health Systems at Discovery Behavioral Health, emphasized the importance of proactive monitoring in supporting patients during the critical post-discharge period. By leveraging technology to enhance continuity of care, improve outcomes, optimize readmission pathways, increase access to care, and support relapse prevention, the organization aimed to provide comprehensive support to patients.
### PROPOSAL
A technology-driven solution was proposed to enhance post-discharge patient engagement strategy. This involved implementing a unique and comprehensive one-year post-discharge monitoring program using Videra Health’s AI-assisted video assessment platform, known as Discovery 365 (D365). The platform was designed to automatically enroll patients upon discharge, ensuring complete coverage and continuity of care.
### MEETING THE CHALLENGE
D365 integrated seamlessly with the organization’s EHR system, enabling structured patient check-ins at specific intervals post-discharge. The platform facilitated automated assessments using standardized measures and video-based questions to identify signs of emotional distress, suicidal ideation, or relapse risk. Alerts were generated for clinical intervention based on the analysis of patient responses, ensuring timely support.
The program optimized staff time through automation, allowing healthcare providers to focus on patients requiring direct intervention while maintaining continuous patient connection post-discharge. The efficiency gained through the platform resulted in substantial time-saving benefits and improved patient engagement.
### RESULTS
Discovery Behavioral Health reported exceptional engagement with patients through the D365 program. The platform demonstrated significant opportunities for additional support, generated alerts for clinical intervention, and facilitated seamless readmission pathways and referrals. Patients with higher engagement in the program showed stronger recovery outcomes, indicating the effectiveness of the platform in supporting long-term recovery.
### ADVICE FOR OTHERS
Provider organizations looking to implement post-discharge monitoring technology should focus on setting clear expectations, introducing the technology early in the treatment journey, and emphasizing the benefits to patients. Balancing clinical needs with patient experience is crucial for successful implementation, ensuring that touchpoints feel supportive and patient-centered.
In conclusion, Discovery Behavioral Health’s innovative approach to post-discharge patient engagement through technology has proven to be effective in enhancing patient outcomes, improving clinical efficiency, and providing tangible financial benefits. By prioritizing proactive monitoring and continuous support, the organization has set a benchmark for comprehensive care delivery in the behavioral health field.
