The healthcare industry is constantly evolving, and one of the key areas of focus is delivering elite electronic health record (EHR) experiences for nurses and doctors. The KLAS Arch Collaborative recently released findings that shed light on how some healthcare organizations are excelling in this area.
According to the report, EHR speed and user experience can be significantly enhanced by aligning strategic priorities and fostering a collaborative environment where leaders and clinicians work together towards a common goal. This shift from an ‘us versus them’ mentality to a shared ‘we’ approach has proven to be effective in improving EHR satisfaction among clinicians.
Approximately 45% of U.S. health systems have measured clinician EHR satisfaction through the Arch Collaborative’s EHR Experience Survey. Many healthcare organizations have made significant progress in enhancing user satisfaction, debunking the myth that clinicians will never be happy with the EHR.
Nurses and doctors alike have credited ongoing training, superuser support, and artificial intelligence documentation assistants for improving their EHR proficiency and overall satisfaction. Enhanced EHR usability and patient communication tools have also played a crucial role in elevating the user experience.
To help organizations consistently measure their EHR experiences, KLAS introduced new EHR experience levels, ranging from Level 1 (Poor EHR experience) to Level 6 (Elite EHR experience). While most organizations hit a ceiling at a moderate EHR experience level, some have managed to achieve strong or elite experiences by addressing key challenges such as unproductive charting, excessive message volume, and slow EHR response times.
Organizational leaders are encouraged to work closely with EHR vendors to identify and address the root causes of poor EHR experiences. An elite EHR experience requires revamped interfaces, easier navigation, clinician involvement in decision-making, and a culture of shared values and patient-first mentality.
Success stories of organizations that have intentionally focused on developing elite EHR experiences were highlighted in the report. Examples include EHR support and shared ownership initiatives at Children’s Nebraska and UTHealth Houston’s efforts to empower physicians to make module changes.
Health IT plays a vital role in simplifying care delivery and improving doctor-patient relationships. Collaborative involvement of end users and frontline clinicians in technology decisions is essential for successful implementation of new systems.
In conclusion, investing in improving the clinicians’ experience can have a significant impact on organizational culture and overall satisfaction. By listening to feedback, making changes based on pain points, and keeping clinicians informed about major updates, healthcare organizations can create a positive and collaborative environment that ultimately benefits both providers and patients.
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(Note: This article is a rewrite based on the original content provided by Healthcare IT News)
