The HIMSS25 exhibit hall in Las Vegas is gearing up to welcome hundreds of vendors showcasing the latest technologies for various healthcare applications. Unsurprisingly, many of these vendors will be highlighting the use of artificial intelligence in their solutions. Among them, eClinicalWorks, a leading provider of electronic health record, revenue cycle management, and practice management systems, will be showcasing how AI is driving innovation across its technology suite. As an Anchor Exhibitor at HIMSS25, eCW will be introducing a new AI-powered contact center system integrated into its EHR.
In an exclusive interview with Healthcare IT News, eClinicalWorks CEO Girish Navani shared insights into the company’s focus for HIMSS25. Navani emphasized eCW’s commitment to integrating AI across multiple aspects of healthcare delivery to enhance efficiency, improve patient outcomes, and ensure compatibility with various EHR systems. One of the key highlights will be the introduction of Sunoh.ai, an AI medical scribe that leverages ambient listening and multilingual capabilities to reduce documentation time for physicians significantly.
Moreover, eClinicalWorks has developed AI models to streamline the processing of medical documents, saving valuable time for healthcare providers and enabling them to focus more on patient care. The company will also showcase advancements in population health tools designed to enhance patient outcomes for value-based care organizations. Additionally, eCW has achieved Qualified Health Information Network (QHIN) designation, underscoring its commitment to interoperability and seamless data exchange across health systems.
A major announcement at HIMSS25 will be the integration of healow Genie, an AI-powered contact center system, into the eClinicalWorks EHR. This innovative product upgrade is designed to enhance patient engagement, improve satisfaction, and reduce operational burdens on healthcare organizations. Genie operates 24/7, routing calls to on-call providers and providing instant answers to common inquiries through voice, text, chat, or chatbot interactions. By combining AI efficiency with human touch, Genie facilitates seamless communication and promotes better health outcomes.
Looking ahead to HIMSS25, eClinicalWorks anticipates that key tech-focused topics such as AI, data interoperability, and regulatory challenges will dominate discussions. The company emphasizes the importance of responsible AI development, ethical considerations, and the need for improved data sharing to drive healthcare innovation. eCW encourages attendees to explore how AI-powered innovations can transform operations, improve patient outcomes, and lead the industry in efficiency and satisfaction.
As eClinicalWorks prepares to showcase its cutting-edge solutions at Booth 3921 at HIMSS25, healthcare leaders are invited to discover the transformative potential of AI in healthcare. By leveraging AI-powered technologies like healow, Sunoh.ai, and healow Genie, organizations can enhance operational efficiency, reduce costs, and elevate the quality of patient care. eCW’s commitment to democratizing AI across the healthcare ecosystem underscores its position as a frontrunner in driving innovation and improving healthcare delivery.
