In the complex healthcare environment, numerous operational barriers pose significant challenges for patient care, clinician productivity, and population health. Issues such as staff shortages, non-compliance with medical devices, and subpar patient meal-delivery services are just a few of the behind-the-scenes obstacles faced by healthcare facilities.
One of the primary challenges in healthcare is the lack of seamless integration between various systems, leading to disjointed experiences for both healthcare providers and patients. While technologies like electronic health records (EHRs) have revolutionized patient data management, operational efficiency remains a concern. According to a report by McKinsey, 42% of a nurse’s shift involves activities that could be simplified through technology, such as automating manual clinical documentation processes.
Despite the widespread use of over 50 unique software solutions in healthcare operations, many of these investments lack integration with the most critical technology—the patient record. This lack of interoperability can lead to care team burnout, loss of productivity, care team dissatisfaction, and patient safety risks.
ServiceNow offers a healthcare service management solution that addresses these operational challenges by providing a unified portal experience to seamlessly integrate diverse systems. This solution eliminates silos, improves efficiency for care teams and patients, and facilitates the flow of information for increased accuracy. By providing easy access to complete data, providers can communicate treatment plans more effectively, reducing errors and delays.
Implementing operational efficiency through ServiceNow does not require replacing existing EHR or system solutions. Instead, it enhances current IT investments to improve care delivery and patient experiences.
In today’s healthcare landscape, patients expect quick access to information and seamless communication with their providers. By streamlining processes and consolidating data sources, healthcare organizations can improve patient experiences, increase satisfaction, and ultimately provide higher quality care. Overcoming technical hurdles and integrating systems can lead to more efficient processes, lower costs, and improved outcomes for both patients and providers.
Overall, addressing operational challenges in healthcare is crucial for enhancing patient care experiences, increasing clinician productivity, and improving population health outcomes. By leveraging innovative solutions like ServiceNow, healthcare organizations can streamline operations, improve communication, and ultimately deliver better care to those in need.
