Global Health System Leaders Prioritize Efficiency, Productivity, and Patient Engagement in 2025
Healthcare IT News – By Nathan Eddy
In 2025, global health system leaders are facing financial constraints, workforce shortages, and growing consumer expectations. According to a Deloitte global survey of more than 120 C-suite executives, operational efficiency and productivity gains are top priorities for over 70% of respondents.
The survey also found that more than 90% of executives anticipate an acceleration in the use of digital technologies this year, with half expecting a significant impact. However, there is a noticeable difference between the United States and other countries, with 52% of non-U.S. executives seeing digital transformation as critical compared to just 30% of U.S. respondents.
Investments in technology platforms are seen as crucial for improving efficiency, with 70% of executives highlighting the importance of upgrading core systems like electronic medical records (EMRs) and enterprise resource planning (ERP) software. Additionally, over 40% reported a moderate to significant return on investments in generative AI (gen AI), with the potential to drive efficiency in administrative tasks such as appointment scheduling and medical record updates.
Concerns about cybersecurity and workforce retention remain significant challenges as healthcare organizations continue to adopt digital tools. More than three-quarters of survey respondents cited enhancing cybersecurity as a key priority, while workforce shortages, particularly in low- and middle-income countries, are expected to be major obstacles in 2025. AI-powered automation could potentially free up 13% to 21% of nurses’ time, providing additional hours for patient care.
Improving consumer experience and engagement is a top priority for 72% of health system executives in 2025. Digital platforms, patient portals, and virtual care options are changing how people interact with healthcare providers, with connected care delivery expected to influence strategies this year. Virtual health is seen as a solution to reduce wait times and expand care access, especially in rural and underserved areas, although financial challenges may arise from its expansion.
In regions like India and Indonesia, telehealth services are bridging critical gaps in healthcare delivery where the nearest medical facility may be hours away. To thrive in an increasingly complex and digital healthcare environment, organizations are advised to embrace data-driven decision-making, automation, and workforce engagement strategies.
Healthcare is indeed at a turning point, and those who adapt to these changes will be best positioned for success in the future.
For more healthcare and technology news, stay tuned to Healthcare IT News.
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