Healthcare organizations are constantly striving to understand the needs and preferences of their patients in order to provide better care and improve outcomes. One key aspect that has gained importance, especially during the pandemic, is the digital patient experience. Ed Mitchell, Director of Strategic Partnerships at Advocate Health, has been at the forefront of implementing successful digital patient experience programs that benefit both patients and care teams.
In an upcoming session at HIMSS25, Mitchell will be discussing the importance of enhancing patient engagement, with a focus on pediatric education. By improving patient education through engagement strategies, healthcare providers can empower patients and families with accurate information and reduce misinformation. This not only helps patients better understand their health conditions but also supports clinicians by streamlining workflows and allowing for more efficient care delivery.
One of the primary technologies that will be discussed in the session is the Xealth digital health platform, which integrates digital resources into the electronic health record system used by providers. By automating the delivery of materials to patients based on their visit type, Xealth enhances patient engagement, improves communication between providers and patients, and ensures timely access to critical healthcare content. In the context of pediatrics, Xealth’s technology helps address misinformation and knowledge gaps by delivering accurate resources directly to parents and caregivers.
One key takeaway that Mitchell hopes attendees will leave his session with is the importance of simplifying technology choices and reducing technical debt to enhance patient engagement. By leveraging improved experience design strategies, healthcare organizations can empower both clinicians and patients, leading to better outcomes and more efficient care delivery.
If you’re interested in learning more about launching a successful patient experience program, be sure to attend Mitchell’s session at HIMSS25 in Las Vegas. Stay tuned for more updates on healthcare IT news and follow Bill Siwicki on LinkedIn for in-depth coverage. Email him at bsiwicki@himss.org for any inquiries. Healthcare IT News is a HIMSS Media publication.
