Ping An Health Launches AI-Powered Chatbot with Real Physician Avatars
Shanghai-based Ping An Health, the health technology unit of Chinese insurance firm Ping An, has introduced a cutting-edge generative AI-powered chatbot on its mobile health application, featuring the avatars of actual physicians.
New Features of Ping An Xin Yi
The latest addition, Ping An Xin Yi, on the Ping An Health app, offers users round-the-clock access to AI-assisted health consultations through digital avatars. It also provides simplified interpretations of medical reports, lab results, and personalized medication reminders.
Expansion Plans
The chatbot currently focuses on general practice but will soon expand to cover various medical specialties including gynecology, internal medicine, pediatrics, surgery, and more.
How It Operates
The chatbot is structured using a three-tiered data training approach. It utilizes a vast medical database, doctor’s knowledge base, and fine-tuning from the doctors themselves to offer accurate and personalized responses to users.
Utilizing Advanced Technologies
In addition to generative AI, Ping An Xin Yi incorporates natural language processing, machine learning, and medical document recognition. Users can interact with the avatars through text, voice, or video chat.
Industry Trends
Virtual hospitals and AI-driven healthcare settings are gaining momentum, with digital avatars playing a crucial role in patient care. Ping An Health has been at the forefront of AI integration in healthcare, enhancing accuracy in consultations and diagnoses.
Future Prospects
Ping An Health’s telemedicine standards and AI-powered services are setting new benchmarks for virtual care delivery in China, paving the way for enhanced healthcare accessibility and efficiency.
