“By utilizing the data from this tool, we have been able to increase our compliance rates and close care gaps more efficiently,” she said. “This has led to improved patient outcomes and satisfaction, as well as better performance in our value-based care contracts.”
RESULTS
Since implementing the Cozeva technology, Providence has seen significant improvements in its value-based care contracts. Compliance rates have increased, and care gaps are being closed more efficiently. The real-time data provided by the tool has allowed operational staff to address care gaps during patient visits, reducing the need for labor-intensive outreach efforts.
“We have been able to streamline our processes and improve our contract performance across multiple lines of business,” Best noted. “The technology has helped us stay on top of open care gaps and develop strategies to close them sooner, ultimately leading to better outcomes for our patients.”
Providence plans to continue using the Cozeva platform to further enhance its value-based care initiatives and improve patient care across its network. By leveraging technology to automate processes and provide real-time data insights, the health system is better equipped to deliver coordinated, high-quality care to its patients.
“We are committed to leveraging technology to drive improvements in our value-based care contracts and deliver the best possible care to our patients,” Best said. “By continuing to innovate and optimize our processes, we aim to further enhance patient outcomes and drive success in our value-based care programs.”
Overall, Providence’s investment in technology has proven to be a valuable asset in its efforts to improve care delivery, streamline operations, and achieve better outcomes for its patients. Through strategic partnerships with innovative vendors like Cozeva, the health system is well-positioned to navigate the complex landscape of value-based care and drive success in the ever-evolving healthcare industry.
Health equity is a crucial focus for our teams at Providence, as we strive to provide culturally competent care to all patients. One of the key tools we employ to achieve this goal is a geo-mapping feature integrated within our Epic EHR system. This feature allows us to identify patients in specific areas who may require targeted interventions to address their healthcare needs effectively.
By utilizing this technology, we have been able to streamline our processes and reduce manual work, enabling us to expand our value-based care (VBC) contracts significantly. This has laid a solid foundation for our success in improving patient outcomes and delivering high-quality care tailored to individual needs.
Over the years, Providence has seen remarkable growth in our VBC contracts, increasing from one to over 50 quality contracts from 2016 to 2024. Our covered population has expanded from 100,000 to more than 650,000 patients during this period. This growth has been accompanied by tangible performance results, with over 50 quality awards received in 2024 alone.
The implementation of our geo-mapping tool has allowed us to efficiently organize patient data and metrics, making it feasible to manage the success of our contracts effectively. This has translated into significant improvements in quality outcomes, as evidenced by the increase in quality awards from 15 in 2016 to over 50 in 2019 and beyond.
Our focus on addressing the needs of underserved populations, including BIPOC communities with uncontrolled hypertension, has been particularly successful. We have been able to improve compliance rates and close disparity gaps through targeted interventions and outreach efforts.
In addition to the geo-mapping feature, we have also leveraged Cozeva’s technology to concentrate on various disease states, cancer screenings, immunizations, and medication management for at-risk patients. This has enabled us to close care gaps and enhance the overall quality of care provided to our patients.
Furthermore, the use of Cozeva’s natural language processing tool has helped us streamline data entry and processing, saving hundreds of manual hours and improving efficiency in managing patient information.
For other healthcare providers looking to enhance their VBC management, we recommend investing in a comprehensive risk and quality reporting tool. Such a tool is essential for proactive contract management, centralizing data, and facilitating care coordination across different providers and EHR systems.
By leveraging technology to support quality improvement initiatives, healthcare organizations can drive better patient outcomes, reduce manual workload, and improve overall care quality. These tools serve as invaluable assets in closing care gaps, tracking performance metrics, and sharing data seamlessly with stakeholders.
In conclusion, our experience at Providence underscores the importance of utilizing innovative technologies to advance health equity and improve patient care outcomes. By embracing tools like geo-mapping and natural language processing, healthcare providers can drive positive change in healthcare delivery and make a lasting impact on the communities they serve.
