Healthcare companies are increasingly turning to artificial intelligence to help streamline their operations and alleviate the burden on healthcare workers. Salesforce, a cloud-based software company, has recently introduced “Agentforce for Health,” a library of prebuilt AI tools designed specifically for the healthcare industry.
One of the key features of Agentforce for Health is its use of agentic AI, a more advanced form of AI that can operate autonomously without constant human intervention. This can help healthcare providers, payers, and other organizations automate tasks such as patient access and services, public health monitoring, and clinical research and development.
The healthcare industry is notorious for its heavy administrative burden, with healthcare workers spending a significant amount of time on tasks like scheduling appointments, documenting visits, and communicating with insurers. This not only contributes to burnout among healthcare workers but also adds to the overall cost of healthcare in the US, which is estimated to be around $1 trillion annually.
By leveraging agentic AI, healthcare organizations can offload some of these administrative tasks to AI agents like Agentforce for Health. These AI agents can interact with patients, match them with providers, schedule appointments, communicate with insurers, and even assist epidemiologists in tracking diseases.
According to a survey by Salesforce, healthcare teams estimate they could save up to 10 hours a week by using AI agents like Agentforce for Health. The rollout of Agentforce’s skills will continue through September for clients of Salesforce’s cloud platform.
While Salesforce may be smaller than other tech giants like Google and Microsoft, its focus on customer relationship management sets it apart in the healthcare industry. In addition to Agentforce for Health, Salesforce also offers Einstein Copilot Health Actions, a conversational AI assistant that can assist healthcare teams in various tasks.
Overall, the introduction of Agentforce for Health underscores the growing interest in AI adoption in healthcare and the potential for AI to improve efficiency and reduce administrative burden in the industry. By leveraging AI technology like Agentforce, healthcare organizations can free up valuable time for healthcare workers to focus on more critical tasks, ultimately improving patient care and outcomes.
