Clinical documentation requirements are a crucial aspect of healthcare, but they can also be time-consuming and overwhelming for clinicians. The challenge lies in balancing active listening and quality care with the need to record accurate and detailed information during patient visits. This often leads to clinicians feeling distracted or pressured to complete notes after the session, which can result in errors or incomplete documentation.
Impower, a non-profit organization based in Longwood, Florida, faced similar challenges with their staff spending a significant amount of time completing notes, affecting morale and productivity. The organization serves underinsured and uninsured clients, making efficiency and volume critical without compromising quality. In search of a solution, Impower turned to AI technology to streamline their documentation process.
Introduced to Eleos, an AI technology vendor, at a behavioral health conference, Impower saw the potential of using AI to reduce the time clinicians spent on session notes, improve compliance, and enhance focus on client care. The system utilizes ambient data collection to extract insights and populate suggested text into clinical notes in real-time. This innovative approach aimed to expedite note completion, improve accuracy, and work seamlessly for telemedicine or in-person services.
After customizing and implementing the AI technology within their practice, Impower saw positive results early on. Therapists reported being more present with clients during sessions, resulting in more detailed notes and improved compliance with documentation submission. The technology showed a 23% reduction in the time to complete session notes, with expectations of further improvements as the AI continues to learn common themes and phrases used during sessions.
Despite initial internal resistance, Impower successfully integrated the AI technology into their practice, with plans to expand its use to Spanish-speaking clients and other departments. The organization is optimistic about the impact of AI on efficiency, staff morale, and ultimately, their ability to serve more people effectively.
As technology continues to advance patient care, Impower emphasizes the importance of staying ahead of the curve and leveraging innovative solutions like AI to remain competitive in the behavioral health space. With a focus on continued advancement and innovation, AI technology plays a crucial role in driving organizational success and improving patient outcomes.
In conclusion, Impower’s journey with AI technology highlights the transformative power of innovation in healthcare documentation. By embracing technology and leveraging AI capabilities, organizations can enhance efficiency, quality of care, and overall patient experience in a rapidly evolving healthcare landscape.
