TRIMEDX, a renowned clinical asset management company, is at the forefront of supporting healthcare providers in optimizing their clinical assets to deliver top-notch patient care while reducing operational costs and capital spend. With a team of approximately 3,400 biomedical engineers and technicians managing 2.5 million medical devices across 6,000 locations, TRIMEDX is constantly striving to enhance its asset management processes.
One of the key partnerships that TRIMEDX has leveraged to streamline its operations is with ServiceNow, a leading AI-driven platform. By utilizing ServiceNow’s AI capabilities, TRIMEDX has been able to save hundreds of thousands of hours by reducing the time spent on each of the 2.5 million work orders it handles annually. Brad Jobe, CIO of TRIMEDX, highlighted the benefits of consolidating all data, workflows, and processes on a single platform, which has resulted in improved productivity and the development of new services and enhancements.
Looking ahead, TRIMEDX is exploring the integration of autonomous AI Agents to support technicians in maintaining clinical devices. These AI Agents will have access to the full history of each device and will be able to identify replacement components from TRIMEDX’s extensive supply chain documentation. In cases of complex fixes, the AI Agents will leverage historical data to provide AI-generated recommendations for troubleshooting.
The implementation of AI at TRIMEDX has not only resulted in tangible productivity gains but has also facilitated the retention and sharing of knowledge and skills among its workforce. Automated summarizations of work order documentation and closing notes are now easily accessible to less experienced colleagues and new recruits, ensuring a seamless transfer of expertise.
The positive impact of AI on TRIMEDX’s operations extends beyond internal processes to customer satisfaction. By reducing the time spent on routine tasks through automatic case and chat summarization capabilities, engineers are now able to focus on higher-value activities, ultimately enhancing the overall customer experience.
Looking towards the future, TRIMEDX plans to further integrate AI functionality with its existing Microsoft Teams and SharePoint systems, using ServiceNow as its AI control tower. This integration will enable employees to easily access knowledge and answers across platforms while maintaining existing business processes.
Brad Jobe is optimistic about the continued benefits that AI will bring to TRIMEDX as the company continues to enhance its AI capabilities in partnership with ServiceNow. By harnessing the power of AI, TRIMEDX is poised to unlock additional value and drive continuous improvement in its solutions.
